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Cyber Coin Convert

Privacy Policy

Effective Date: January 23, 2025

  1. INTRODUCTION


    This Privacy Policy (“Policy”) outlines how Cyber Coin Convert s.r.o., located at Cimburkova 916/8, Zizkov, 130 00 Praha 3, company number 21246858 (hereinafter referred to as the “Company,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards your personal data in connection with your interest in our online platform and its products and services (collectively referred to as the “Company Products”).

    We value your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws. This Policy applies to all users of our website located at https://www.cyber-coin-convert.com. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.

    Our commitment is to ensure that any personal data collected will be treated confidentially and responsibly. This Policy does not extend to third-party websites or sources, and we are not responsible for their privacy policies.

    We may update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Policy on the Site, with the “Last Updated” date revised accordingly. We encourage you to review this Policy periodically to stay informed about our data practices.

    In compliance with the GDPR, we act as the “Controller” of your personal data. We have appointed a Personal Data Protection Officer (DPO) responsible for overseeing our data management practices. For any inquiries related to this Privacy Policy or to access your personal data, please contact:


    Volodymyr Vaskul
    Email: exchange@cybercoinconvert.com

    Translations of this Policy into other languages are available upon request.



  2. COLLECTION OF YOUR INFORMATION


    We collect various types of personal information from you in the course of your interactions with the Site, including but not limited to:

    a. Personal Data
    This includes identifiable information such as your name, address, email address, phone number, identification number, financial information, trading information, and any other data you voluntarily provide when registering on the Site, participating in activities, or using our services. You are not obligated to provide personal information; however, refusal may limit your ability to access certain features of the Site.

    b. Derivative Data
    Our servers may automatically collect information when you access the Site, including your IP address, browser type, operating system, access times, and the pages viewed before and after accessing the Site. If using our mobile application, this data may also include your device name and type, operating system, and interactions with the app.

    c. Mobile Device Data
    If you access the Site from a mobile device, we may collect device-specific information, such as mobile device ID, model, manufacturer, and location data, as permitted by your device settings.

    d. Third-Party Data
    We may obtain information from third parties, including social media networks or personal connections if you connect your account to such services and provide consent for us to access this information.

    e. Mobile Application Information
    When you use our mobile application, we may request permission to access specific features and information on your device, including but not limited to:

    • Geo-Location Information: We may track location-based data to provide tailored services. You can manage location access through your device settings.

    • Mobile Device Access: We may request access to features such as Bluetooth, camera, contacts, and storage. You can change these permissions in your device settings.

    • Push Notifications: You may receive notifications related to your account. You can opt-out of these in your device settings.

    • Aggregate Information: We may collect anonymous, non-identifying data regarding the type of browser you use, your device type, and your Internet service provider’s domain name.



  3. USE OF YOUR INFORMATION


    We may use the information we collect for various purposes, including:

    • To provide, maintain, and improve our Site and services.

    • To communicate with you about your account, transactions, and customer service requests.

    • To send you marketing communications, updates, and promotional materials.

    • To analyze and monitor the usage of our Site for improvement.

    • To comply with legal obligations and protect our rights.

      • The data stored in the database can vary based on the platform and its functionality. However, for the P2P virtual assets services, the following types of data are commonly stored in the database:

      1. User Account Information: - User IDs
        - Usernames
        - Email addresses
        - Password hashes (securely encrypted)
        - Verification status (KYC, AML)

      2. Financial Data:
        - Cryptocurrency wallet addresses (if applicable)
        - Transaction history (including buy/sell orders) - Deposit and withdrawal records
        - Balance information for each cryptocurrency

      3. Personal Identification Data:
        - Scanned copies of identification documents (passport, driver's license) - Selfies for identity verification and Proof of address documents

      4. Security Information:
        - IP addresses and device information (used for security monitoring)
        - Login history and activity logs and Session tokens and access logs

      5. Communication Data:
        - Customer support interactions and Support ticket history

      6. Preferences and Settings:
        - Language preferences and Communication preferences (e.g., email notifications)

      7. Analytics and Cookies Data:
        - Website usage analytics and Cookies data for tracking user behavior and preferences


  4. DISCLOSURE OF YOUR INFORMATION


    We may share your personal information in the following circumstances:

    1. With Third Parties: We may share your information with service providers, partners, or affiliates who assist us in operating the Site or conducting our business, subject to confidentiality agreements.

    2. Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities, including courts or government agencies.

    3. Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, with appropriate safeguards in place.


  5. SECURITY OF YOUR INFORMATION


    We implement reasonable security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

  6. YOUR RIGHTS UNDER GDPR


    If you are located in the EU, you have certain rights regarding your personal data, including:

    a. Right to Access
    You have the right to request copies of your personal data held by us.

    b. Right to Rectification
    You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

    c. Right to Erasure
    You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

    d. Right to Restrict Processing
    You may request the restriction of processing your personal data under certain circumstances.

    e. Right to Data Portability
    You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

    f. Right to Object
    You have the right to object to the processing of your personal data based on legitimate interests pursued by the Company or a third party. We will cease processing unless we have compelling legitimate grounds for the processing.

    g. Right to Withdraw Consent
    You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

    h. Right to Lodge a Complaint
    If you wish to lodge a complaint about how we handle your personal data, please contact our DPO. You also have the right to file a complaint with a supervisory authority.

  7. FINAL PROVISIONS


    We reserve the right to modify this Privacy Policy as needed. Should we change how we process your personal data, we will update this Policy accordingly and notify you via email at the address you provided.

  8. CONTACT US


    If you have any questions or comments regarding this Privacy Policy or our data practices, please reach out to us at:

    Cyber Coin Convert s.r.o.
    Cimburkova 916/8
    Zizkov, 130 00 Praha 3
    Email: exchange@cybercoinconvert.com

    By continuing to use our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please refrain from using our services.